1. Coaching & Support Project Owners
1.1. Project lifecycle
1.1.1. Startup
1.1.1.1. Project purpose/scope/targets
1.1.1.2. Brainstorming
1.1.1.3. Project feasability
1.1.1.4. Project code
1.1.1.5. Project roles & responisbilities
1.1.2. Planning
1.1.2.1. Project approach
1.1.2.2. General Planning
1.1.2.3. Riscs
1.1.3. Execution
1.1.3.1. Follow-up & Quality control
1.1.3.2. Testing
1.1.3.3. Rollout
1.1.4. Closure
1.1.4.1. Approval closure
1.1.4.2. Evaluation & Lessons Learned
1.1.4.3. Run Handover
2. Standardisation
2.1. Processes
2.2. Documentation
2.3. Communication
3. Tools
3.1. Project Dashboard
3.1.1. Inputs
3.1.1.1. Project owner
3.1.1.2. Project officer
3.1.1.3. Portfolio Manager
3.1.2. Output
3.1.2.1. Managing board
3.1.2.2. Line Management
3.1.2.3. Weekly Reporting
3.2. Project Description
3.3. Project Workbook
3.4. Kimoce
4. Administration
4.1. Documentation & workbooks
4.2. Project code request
4.3. Weight, Impact & Risks
4.4. Price offering & proposal
4.5. Announcements
4.6. Planning Rollout
4.7. Project follow-up
4.8. Budgetting & Forecast
4.9. Profit & Lost
4.10. Impact existing SFA
4.10.1. SFA Review
4.10.1.1. Service Manager
5. Communication
5.1. Internal
5.1.1. Project Team
5.1.2. Management
5.1.3. Employees (Intern / Field)
5.2. External
5.2.1. Project mgmt. Customer
5.2.1.1. ING
5.2.1.2. Record Bank
5.2.2. Reporting
6. Elaboration
6.1. Project lifecycle
6.1.1. Roles
6.1.1.1. Project Owner
6.1.1.2. Sponsor
6.1.1.3. Project Management Office
6.1.1.4. Portfolio management
6.1.2. Budgetting
6.1.3. Project Weigt
6.1.4. Project Workload & Impact
7. Knowledge
7.1. Internal Project
7.1.1. Project Team
7.1.2. Project Execution (Rollout)
7.1.3. Project Support
7.2. Information handover Run
7.2.1. Procedures
7.2.2. Processes
7.2.3. Methods:
7.2.3.1. Training
7.2.3.2. Workshops
7.2.3.3. Documentation
8. Governance
8.1. Steering Committee (Customer)
8.1.1. Decisions & approvals
8.2. General Management
8.2.1. Project Approval CELDS
8.3. Sponsor (Technical dep.)
8.3.1. Delegation of Project management
8.4. Project Portfolio mgr.
8.4.1. Project overview & status
8.5. Project Management Officer
8.5.1. Project Support/control
8.5.2. Startup & Planning phase
8.6. Project Owner
8.6.1. DAily project management
8.6.2. Planning/Execution phase
8.7. Project Team
8.7.1. Project owner
8.7.2. PPM & PMO
8.7.3. Technical / Support / BSD experts
8.7.3.1. Technical solution (expertise)
8.7.3.2. Risc Management
8.7.3.3. Knowledge
8.7.3.4. Lessons Learned
8.7.4. Internal Stakeholder
8.7.4.1. Lines CELDS/INGTS
8.7.4.2. Commercial
8.7.4.3. FFM
8.7.4.4. Install. & Projects
8.7.4.5. Maintenance B & F
8.7.4.6. Branch Service Desk
8.7.4.7. Provisioning
8.7.4.8. Security
8.7.4.9. Logistics
8.7.4.10. Repair & Production
8.7.5. External Stakeholder
8.7.5.1. Suppliers
8.7.5.1.1. Hardware
8.7.5.1.2. Software
8.7.5.1.3. Expertise & Knowledge
9. Commercial
9.1. Opportunity
9.2. HW/SW sales
9.3. New Services
10. Financial
10.1. Project Registration
10.1.1. CELDS execution
10.1.2. INGTS execution